At IZZI SWEETS, we are committed to providing high-quality, fresh confections to our customers. However, due to the perishable nature of our products, all sales are final, And We do not accept returns or exchanges.
 

If you receive an incorrect, damaged, or defective item, please contact us within 48 hours of receiving your order at izziholdingsltd@gmail.com with the following information:

• Your order number

• A clear photo of the item(s) received

• A description of the issue
   

Once we review your request, we will determine if a replacement or refund is applicable. If approved, refunds will be processed to your original payment method within 5-7 business days. Please note that shipping costs are non-refundable, except in cases where the error was on our end.
 

If your package is lost or delayed due to the courier, please check your tracking details and contact the shipping provider directly. While we are not responsible for lost or stolen packages, we will do our best to assist you in resolving the issue.

For any concerns regarding your order, please reach out to us at izziholdingsltd@gmail.com.